Frequently Asked Questions
Everything you need to know to build your perfect sanctuary.
What is the typical shipping timeframe for my order?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping usually takes 5-7 business days to arrive at your sanctuary.
Do you offer international shipping for your home decor?
Currently, we ship to the United States, Canada, and the UK. We are actively working on expanding our reach to bring serenity to homes worldwide soon.
What is your return policy if an item doesn't fit my space?
We want you to love your retreat. If you are not completely satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund.
Are your textiles and materials sustainably sourced?
Yes, we prioritize eco-friendly and ethically sourced materials, including organic cotton and reclaimed wood, to ensure your home remains in harmony with nature.
How can I track the status of my delivery?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.